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Emergency Contact Numbers and Support Services


13 11 14

National charity that provides crisis support and suicide prevention services.

24 hours, 7 days a week.


National Sexual Assault, Domestic Family Violence Counselling Service

1800 737 732

A counselling, information and referral service for all Australians.

24 hours, 7 days a week.


NSW Domestic Violence Line

1800 656 463

Provides telephone counselling, information and referrals for women and same-sex partners who are experiencing or have experienced domestic violence.

24 hours, 7 days a week.


NSW Rape Crisis

1800 424 017

Provides telephone and online counselling for anyone who is or has experienced sexual violence and their supporters.

24 hours, 7 days a week.


Mensline Australia

1300 78 99 78

Supports men who are dealing with family and relationship difficulties. National.

24 hours, 7 days a week.


Relationships Australia

1300 364 277

Support groups and counselling on relationships, and for abusive and abused partners. National.


Kids Helpline

1800 55 1800

Telephone, email and web counselling for children and young people. National.

24 hours, 7 days a week.

Australian Childhood Foundation

1800 176 453

Counselling for children and young people affected by abuse. National.

24 hours, 7 days a week.


National Disability Abuse and Neglect Hotline

1800 880 052

An Australia-wide telephone hotline for reporting abuse and neglect of people with disability.

9am to 9pm weekdays and 10am to 4pm weekends and public holidays.

Website : 


eSafetyWomen is designed to empower Australian women to take control of their online experiences. The eSafetyWomen resources aim to help women manage technology risks and abuse by giving women the tools they need to be confident when online.



Free call 1800 152 152, 24 hours / 7 days a week, Information & referral service for people who are homeless or at risk of becoming homeless. They work in partnership with a range of homelessness services. If you are Aboriginal you can ask to speak with an Aboriginal worker. Website: The intake & assesment process may take up to 20 minutes.

Wariga Ngurra Women & Children's Refuge

Women's & children's refuge offering emergency accomodation and support for women who are homeless due to domestic violence. Also offer court support, children's activities, outreach support, advocacy, housing support, child support and referrals, Mon-Fri 9am - 5pm

PH: 02 4950 156, Email: [email protected]

Families NSW For Aboriginal children, families & communities in the Newcastle and Port Stephens region. Provides a meeting place for people to interact and volunteer as well as supported referrals for people whho need more targeted or intensive support, parenting groups, early childhood education, cafre or support. To obtain a referral pack please contact the Families NSW Work, Aboriginal Family Worker : Jessica Hodge PO Box 277 Wallsend NSW 2287

Outreach 29 Sherman Ave Raymond Terrace,

Email: [email protected] PH: 02 4950 1566 MOB: 0455 031 760

Muloobinba Family Support Service

Parenting programs, Child and family support, Referrals, Energy accounts payments assistance (EAPA), Walk in's and over the phone

PH: 02 4969 5023

Email: [email protected] Website:

Matthew Talbot Homeless Centre

For me with children either homeless or at risk of homelessness. Providing housing assistance, person centred support provided by Case Managers, Mental Health Nurse, Private Real Estate Agent & other wrap arround supports to maintain tenancy.

Assertive outreach to people sleeping rough. 82 Hannell Street, Wickham NSW 2293 PH: 02 4961 1411 Mon-Fri 9am - 5pm

Email: [email protected] Website:

Our Backyard

Car to home project, Provides a place for people to sleep in their vehicle as well as hot showers, dry towels, toilets, kitchen facilities, assistance to connect with other servicces. Opens 4pm daily.

Website: PH: 0402 1555 86

Jenny's Place

Newcastle a safe and supportive place for women and children who are experiencing domestiv violence or are homeless. Includes emergency crisis accommodation, supported crisis accommodation and assistance to find longer term accommodation PH: 4929 6289 Select option 1


Nova For Women And Children

558 Hunter Street Newcastle PH: 4023 5620

Nova provides a range of assistance to women, with or without children and who are homeless or at risk of becoming homeless. Nova provides: Counselling, Court Support, Advocacy, Referrals, Case Management.


Soul Cafe

Soul cafe provides free hot meals to the homeless and those at risk of homelesssness. Come into Soul Cafe and get to know the Soul team. They will help you with a meal, takeaways or food cafe packages as well as connecting you with other services when available. Services include: Free weekly medic al clinic, mental health nurse, podiatry, hearing screening, Centrelink, Legal Services, disability advocacy services, Jenny's Place Women's Services, chaplaincy, haircuts, SMART drug & alcohol, Narcotics Anonymous, Gamblers Anonymous and other support services. Breakfast : Mon, Wed, Thurs, Fri and Sat 7am - 8:30am Lunch: Mon, Tues, Wed and Thurs 11:30am - 1pm Sunday Lunch: 12pm - 1pm fortnightly, Level 2, Westpac Building Cnr Hunter and Watt St, Newcastle (lift access available) PH: 02 4926 1758